Douglas Krantz - Technical Writer - Describing How It Works

What is a Firefighter's Telephone System?

A firefighters telephone system is a special telephone system that allows firefighters to talk to each other inside a building when they can't use their radios.

Firefighters Phone -- Firefighters use the phones to talk to each other in a burning building
The firefighters use their radios, but, as they put out the fire in a large building, when their radios don't work, they use the firefighters phone system to communicate.

By Douglas Krantz

In a large building, so they can talk to each other while battling fires, firefighters use their two-way radios. But when the radios just don't work, the firefighter's phone system is the next best way to communicate.


The whole firefighter's phone system is a stand-alone, Plain Old Telephone System (POTS) - just like the dialup system for the phone company. The main difference between ma-belle and the firefighter's phone system is the firefighter's phone uses no bell ringing voltage, no dial-tone, and you can't dial-up any other building.

Instead of ringing, the phone at the fire command center just detects another phone plugged in and sounds an alert tone until answered.

Building Wiring

It's a two wire system connecting the firefighter's phone jacks to the command center.

When debugging the two wires of the firefighter's phone system, you can connect:


For troubleshooting purposes, the main difference between the firefighter's phone system and the real world telephone system is the firefighter's phone wires are supervised for opens, shorts, or ground faults.

The building wiring system is a Class B wiring scheme (complete with end-of-line resistor), or a Class A wiring scheme (with the wires going back to the main panel after daisy-chaining the jacks). If a wire breaks, the supervision circuitry at the command center goes into trouble.

Resistor/Capacitor Network in the Jacks or Handsets

Here's where the fire alarm technician or installer can get into trouble.

Between the two wires of the building wiring and the microphone/earphone inside the handset, a resistor/capacitor network is required. All phone systems have this network, or the equivalent.

Depending on the manufacturer, this network may be behind the wall-plate in the jack, or in the handset itself.

Normally, as long as the manufacturer's instructions are followed, and the manufacturer's compatible parts are used, the installer doesn't have to be concerned with this. However, with the elevator cars there is an exception.

Elevator Jacks

Chances are good the firefighter's phone jack inside the elevator car is not going to be a manufacturer type-approved wall station. Instead, it's going to be an aesthetically pleasing jack that the fire alarm installer has wire into the system.

The request to the elevator installers to provide a single-gang hole so the manufactures approved firefighter's wall plate phone jack can be installed will only fall on deaf ears. This is especially true, since this is in their expensive elevator, the building owners don't want one of these.

I know that this violates every code in the book, but the fire alarm technician or installer has to use common sense here. (Tech support for the firefighter's phone system may help also.) The fire alarm system installer is going to have to be creative and wire the jack.

To see how to wire the jack inside the car, look at the wiring on the wall jack that is used for the rest of the firefighter's phone system.


Overall, the firefighter's phone system is the same as the system that Ma-belle uses. With the exception of fire alarm type supervision, the system can be troubleshoot just like Ma Belle's Plain-Old-Telephone-System.
Life Safety
This website uses cookies. See Privacy for details.
Fire Alarm Q&A Articles

No Charge - Unsubscribe Anytime

Make It Work Series of Books by Douglas Krantz
Free - Click and Download
Make It Work Series of Books by Douglas Krantz
Make It Work Series of Books by Douglas Krantz